Shipping policy

Returns

We want you to be happy with our products. Should you for any reason be unhappy with the delivered product, you have the right to return the unused product within 14 days (from the date you received your order).

Kindly note that the product must be returned in an unused condition, in all original packaging and with hangtag still attached.

Please fill out the return form below. Once your request has been approved, follow the return instructions provided in the email.

Once return request have been accepted, the item to be returned must be shipped within 14 days.

We ask that you provide us with a tracking number for your returned package as soon as this is available to ensure the smooth arrival of your return.

You are responsible for the shipping costs of returning your goods.

Please also note that, if the merchandise you received was not materially different than advertised on the item’s detail page, we may deduct a reasonable restocking fee and original shipping fees from the refund.

You can select the carrier of your choice, but we recommend using traceable carrier, such as DHL or UPS.

We have the right to deny refund if the returned product does not meet our policy requirements. 

Once your returned product has arrived at the warehouse and been assessed as being in a satisfactory condition for return, we will process your refund. Kindly note that this process may take up to 14 working days from the date your returned product is received by our warehouse.

Only items that have been purchased directly on supercatalystlab.com can be returned to us. Super Catalyst Lab products purchased through our official retailers must be returned in accordance with their respective returns and refunds policy.

Non-returnable items

Items discounted by 40% or more are non-returnable.

Partially used gift cards can't be refunded.

Exchanges

If you'd like to exchange your product for a different size / model / material please contact hello@supercatalystlab.com